Generally, the delivery address cannot be changed once the package has been dispatched. If you need to make changes, please contact customer service as soon as possible, and we will do our best to assist, but we cannot guarantee success.

We are a global smart hardware and computing power technology company integrating R&D, production, sales, and service, headquartered in Hong Kong. We are dedicated to deeply integrating blockchain computing power technology with daily life devices, with the corporate vision of "making computing power the fifth utility of home infrastructure." We strive to make cutting-edge computing power technology understandable, usable, and sustainable for ordinary households. We own the brands Luckyminer, Magicminer, and Luckyaxe, covering blockchain computing power devices and accessories.

We independently develop and manufacture blockchain computing power hardware devices (ASIC miners) and supporting accessories. Our core products include three brand series:

1. Luckyminer – Entry-level computing power devices designed for mining education and lucky practice, allowing users to enter the blockchain world in a visual and hands-on way.

2. Magicminer – Innovative devices that integrate computing power with daily life scenarios; some models feature additional home functions such as heating, humidification, aromatherapy, and lighting.

3. Luckyaxe – High-performance desktop computing power devices for global individual SOLO miners, built for long-term reliable operation.

Supporting accessories include power supplies, cooling kits, fans, and cables.

Different accessories are compatible with different models. We recommend checking the compatibility description on the accessory product page before ordering, or contacting our pre-sales team to confirm compatibility between your device model and the accessory.

Yes, our products comply with CE and FCC standards. For special certification requirements, please contact our pre-sales team to confirm the certification status of specific models.

You will need:

1. A stable power supply (some models require an adapter; some low-power models can be powered via USB);

2. A network connection (Wi-Fi or Ethernet, depending on the model);

3. A mining pool account and a wallet address (to receive mining rewards).

Some Magicminer models may require additional accessories depending on the lifestyle features (e.g., a water tank for humidification). Please refer to the product page for details.

We do not configure pools or provide wallet addresses on your behalf. However, our devices come with a built-in management page where you can fill in pool addresses and wallet addresses yourself. We recommend referring to the official websites of mining pools and wallet providers for detailed setup instructions.

We are a factory-direct supplier. All products are brand new and original—not used or refurbished. Every unit undergoes quality inspection before shipment to ensure performance and quality meet factory standards.

Supported coins vary by model. SHA-256 algorithm models support BTC/BCH/BSV/XEC, etc. Scrypt algorithm models support LTC/DOGE, etc. Please check the product page for details.

Our three brands have different positioning. You can start by choosing based on your needs:

1. If you are a student, beginner, or blockchain enthusiast looking for a learning experience → Luckyminer series is recommended.

2. If you want a computing power device that blends into daily life (e.g., desktop heating, humidification, aromatherapy) → Magicminer series is recommended.

3. If you are a personal miner seeking high performance and long-term stable SOLO mining → Luckyaxe series is recommended.

After choosing the brand direction, check the hashrate and power consumption on each product page for further selection. If you have any questions, please contact our pre-sales team for recommendations.

Our core focus is on our own brands (Luckyminer, Magicminer, Luckyaxe). We also collaborate with partner brands such as Fluminer, JingleMiner, WhatsMiner, Canaan, Bitmain, Bitaxe, NerdMiners, and Goldshell. OEM/ODM customization services are also available.

Yes. Luckyminer, Magicminer, and Luckyaxe are our own brands. The entire process—from design and R&D to production—is completed in-house. We hold multiple invention patents, utility model patents, design patents, and software copyrights, with solid technical expertise in computing power hardware, silent structure design, and system software.

Yes, we provide electronic invoices. Please leave a note in your order or contact customer service if you need one.

Yes. Based on the monthly sales volume of each model, we issue rebate vouchers of the same value in the following month (vouchers are limited to the same model). For detailed rules, please contact our pre-sales team.

Our pricing is transparent and publicly available. Bulk orders are eligible for quantity discounts. Please contact our pre-sales team for a quotation.

We accept credit card payments (Visa/MasterCard, etc.). All payments are processed through secure, encrypted channels to protect your payment information.

For in-stock orders, payment must be completed within 24 hours, otherwise the order may be canceled. For pre-order items, payment must be made according to the agreed schedule after order confirmation.

The listed price is for the product only and does not include shipping. Shipping costs are calculated automatically at checkout based on the delivery address and package weight.

Please inspect the outer packaging upon delivery. If there is any damage, take photos or record a video as evidence, refuse the package, and contact customer service immediately.

We recommend purchasing shipping insurance. If you do not purchase insurance, compensation will be subject to the carrier's terms and conditions. We will assist you in filing a claim with the carrier.

We recommend using a physical street address. Some carriers do not deliver to PO Boxes. Remote areas may incur additional shipping fees and longer delivery times. Please contact our pre-sales team for details.

Yes. You can choose an expedited shipping option (e.g., DHL Express) at checkout. The cost will be calculated based on your delivery address and package dimensions. For urgent orders, please contact our pre-sales team.

In the event of extreme weather, airline strikes, customs peak seasons, or other force majeure events, delivery times may be extended. We will closely monitor the shipment status and notify you via email if significant delays occur.

For South American countries (especially Brazil and Argentina), customs clearance tends to be slower. Please allow an additional 3–5 business days. Tracking may show "in transit" for an extended period—this is normal. Also, small packages may be subject to higher import duties.

Delivery times vary by country and region, depending on actual conditions. Please contact customer service for more specific estimates.

We ship to most countries and regions. We partner with major logistics carriers such as DHL, FedEx, UPS, and EMS, and will select the optimal carrier based on your delivery address.

Overseas customers follow the same RMA process. Please contact customer service to obtain authorization first, then ship the defective product to the designated address. We recommend using a trackable shipping method.

Yes. Accessories have the same warranty period as the associated device. Please refer to the product page for details.

For 30-day returns, return shipping costs are borne by the buyer. For warranty repairs, return shipping costs are borne by the buyer, and replacement shipping costs are borne by us.

Unused and unopened products are eligible for a 30-day return and refund. Opened or used devices are only eligible for repair or replacement—refunds are not available for used items.

The repair time depends on the severity of the issue. After receiving the defective unit, it generally takes 10–30 business days to complete the repair or replacement.

Please contact customer service with your order number and a description/photos of the issue. After receiving an RMA number, ship the defective unit to our designated repair center. Return shipping costs are borne by the buyer; replacement shipping costs are borne by us.

The warranty covers manufacturing defects under normal use conditions. The following are not covered:

1. Overclocking or unauthorized modifications;

2. Damage caused by unstable voltage or improper power supply;

3. Physical damage (drops, liquid ingress, burnt boards);

4. Damage caused by dust accumulation or improper maintenance.

Warranty periods vary by product. Generally, device units come with a 6–12 month warranty, and accessories come with a 6-month warranty. Please check the warranty details on the product page.

Indicator light meanings vary by model. Generally, green indicates normal operation, while red indicates a fault or network disconnection. Please refer to the product manual for details.

We recommend placing the device in a well-ventilated, temperature-controlled environment. If additional cooling is needed, you can purchase our dedicated cooling kits.

Yes. Network and mining pool parameters must be configured during first-time setup. Please refer to the product manual or contact customer service for guidance.

Low-power models can be powered via USB or a standard outlet. Mid-to-high-power models should use a dedicated power outlet to avoid overloading.

Our devices are designed for home use and emphasize low noise performance. Low-power models operate quietly and are suitable for desktops or study rooms. Mid-to-high-power models produce approximately 40–50 dB (roughly the volume of normal conversation) and are best placed in a separate room. We also offer low-noise fan accessories as optional upgrades to further reduce operating noise.

Some high-power models require a cooling kit. We offer dedicated cooling kits for these models. Low-power models typically do not require additional cooling. Please contact our pre-sales team for specific cooling recommendations.

Power consumption varies by model. For example, low-power models consume approximately 17W, while mid-to-high-power models consume approximately 120W–150W. Please choose a power supply that matches your device's power consumption. Contact our pre-sales team to confirm the required power supply specifications for your model.

The basic steps are:

1. Connect the power supply;

2. Power on the device and obtain the IP address;

3. Enter the IP address in a browser to access the management page;

4. Configure the pool address and wallet address;

5. Start mining.

For detailed instructions, please refer to the included manual or contact customer service for guidance.

Our customer service team is available on weekdays (Monday–Friday) from 9:00 AM to 6:30 PM (Beijing Time, UTC+8). For inquiries outside these hours, please leave a message via email, and we will reply on the next business day.

You can reach us via:

1. Online chat in the bottom right corner of our website;

2. Email to our customer service address;

3. WhatsApp or Telegram.

We typically respond within 24 hours.

Orders that have not yet been shipped can be canceled. For orders that have already been shipped, cancellation will incur shipping costs. Please contact customer service as soon as possible.

Log in to your account on our website and check "My Orders" for real-time status updates. Alternatively, you can track your order via the tracking link provided in your order confirmation email.

In-stock orders are typically shipped within 1–3 business days after payment confirmation. Pre-orders follow the factory production schedule. Please contact our pre-sales team for specific delivery timelines.

We strictly adhere to our privacy policy. Your personal information is used solely for order processing and shipping purposes and will not be shared with third parties.

International orders may be subject to customs duties, which are borne by the buyer. We will declare the product value truthfully on the package, but the specific duty rates are determined by local customs policies.

Customs holds typically occur due to incomplete customs clearance documents or tariff issues. We will assist by providing invoices and packing lists, but any customs duties and related fees are the buyer's responsibility.

We do not provide profitability calculations or investment advice. Mining profitability is affected by coin prices, network difficulty, electricity costs, and other factors. Please conduct your own evaluation.

Blockchain computing power devices, as hardware products, are legal to purchase and use in most countries. However, we recommend that you check the relevant laws and regulations in your country. We do not provide legal advice.

Our own brand products (Luckyminer, Magicminer, Luckyaxe) are independently developed by us, with full quality assurance and comprehensive after-sales support. Open-source hardware products are not our primary offerings, and their after-sales policies are detailed on the respective product pages.

Please refer to the detailed specifications on the accessory product page. For example, the 60X AeroFan: dimensions 40×40×20mm, speed 7500 RPM, low-noise design, suitable for small miners requiring extra cooling. If you need to replace or upgrade a fan, please contact customer service to confirm compatibility.

We offer power cables with XT30, XT60, DC5525, PCIE6+2, and other connector types. Please confirm your device's connector type before ordering, or consult our pre-sales team.

Cooling kits should be selected based on the device's power consumption. Low-power models typically do not require additional cooling. Mid-to-high-power models are recommended to use dedicated cooling kits. For example, the 60X-HSK is suitable for 30W devices like Bitaxe Gamma, and the AXE++-HSK is suitable for 150W devices like NerdQaxe++. Please contact our pre-sales team for specific compatibility.

Low-power products offer lower hashrate but extremely low power consumption (approx. 17W–30W for some models) and run quietly, making them suitable for desktop learning and light experience. High-performance products offer higher hashrate (4.5Th/s and above for some models) with correspondingly higher power consumption (approx. 120W–150W), suitable for users with greater hashrate requirements. Please choose based on your electricity budget and hashrate goals. For specific parameters, please check the product page.

The three brands have different positioning:

1. Luckyminer – Entry-level, focused on mining education and lucky practice. Low hashrate, extremely low power consumption, suitable for students, beginners, and blockchain enthusiasts.

2. Magicminer – Lifestyle integration, combining computing power with daily life scenarios. Some models feature heating, humidification, aromatherapy, and lighting functions, making computing power part of home life.

3. Luckyaxe – High-performance desktop SOLO computing power devices built for long-term reliability. Features enclosed design, dual-band Wi-Fi, and Ethernet connectivity, suitable for individual miners with higher hashrate needs.

Please choose based on your usage scenario and needs. If you have any questions, contact our pre-sales team for recommendations.

To become a distributor, please contact our pre-sales team with your company information and purchasing plan. We will provide you with a distribution solution.

Currently, we mainly ship from China or Hong Kong. If you require overseas warehouse support, please contact customer service to discuss.

Yes, we support drop-shipping (one-piece shipping) for distributors and partners. For specific cooperation models, please contact our pre-sales team.

Yes. Bulk orders are eligible for quantity discounts. Please contact our pre-sales team for a customized quote.

We provide basic installation guidance (e.g., wiring diagrams, power connection tips). However, we do not offer in-depth technical support such as pool configuration or software debugging.